Coverage & Availability
We offer worldwide shipping. Thanks to our distributed network of production and logistics centers, we can produce and ship items from the location closest to the customer whenever possible — ensuring faster and more efficient delivery.
Production Time
As every product is printed on demand, we require a short production period before shipping. Most items are manufactured within 1–3 business days from the order date. Production times may vary slightly depending on the product type and order volume — for example, during peak periods such as holidays.
Estimated Delivery Times
Shipping times depend on the destination and the selected shipping method:
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Europe (EU): approx. 2–7 business days
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North America: approx. 6–10 business days
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Other international destinations: approx. 6–20 business days, depending on location
🕐 Note: These estimates do not include the initial production time. Delivery times may be longer for remote areas or due to customs procedures. We will do our best to meet the estimated timelines and, in any case, we commit to delivering all orders within 30 days from the order date, as required by EU regulations — unless exceptional circumstances or force majeure events occur.
Shipping Costs
Shipping fees are calculated at checkout based on:
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the destination address,
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the weight/volume of the order,
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and the selected shipping method.
Any available promotions or free shipping thresholds will be applied automatically if eligible.
⚠️ Important: For shipments to countries outside the European Union, customs duties and import taxes may be applied by local authorities. These charges, if applicable, are the responsibility of the recipient. We have no control over possible customs delays or additional fees that may be incurred.
Order Tracking
As soon as your order ships, you will receive a confirmation email with your tracking number and a link to follow the shipment. You can also use the Track Order page on our website by entering the tracking code.
Please note: it may take 24–48 hours for tracking information to update on the courier’s website.
In the case of orders containing multiple items, they may be shipped separately (e.g., from different logistics locations). If this occurs, you will receive a separate tracking number for each package. There are no additional shipping costs for separate deliveries.
Address & Delivery Information
Please make sure to provide a complete and accurate shipping address at the time of order.
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Incorrect address: If you notice an error in your shipping address, contact us as soon as possible. If the order has not yet shipped, we’ll try to correct it.
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An invalid or incorrect address may lead to significant delays or failed delivery.
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If a package is returned to us due to an incorrect or incomplete address, or if it is not claimed by the recipient, we will contact you to arrange reshipment. In such cases, reshipping costs may be charged to the customer, unless the issue was due to an error on our part.
Delivery Method
We ship using reliable carriers — including national postal services and international couriers (e.g., DHL, UPS, FedEx), depending on the region.
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Depending on the service and country, delivery may require or not require a signature.
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If no one is available at the delivery address, the courier will typically make another attempt or leave an instruction note or pickup notice (e.g., to collect from a pickup point or post office).
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We recommend monitoring your tracking updates and ensuring someone is available to receive the package at the expected time.
Delivery Delays & Issues
If your order delivery is delayed beyond the estimated timeline or if tracking shows no updates for several days, please don’t hesitate to contact us. We will:
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Verify the shipment status,
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Open an investigation with the courier if necessary,
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And, in case of a confirmed lost package, we will either resend your order at no extra cost or offer a refund in accordance with our Refund Policy.
⏳ Please note that during peak seasons (such as the holidays) or in cases of force majeure (e.g., adverse weather, strikes, health emergencies), shipments may take longer than usual. We commit to keeping you informed of any significant delays.
Transfer of Risk
In accordance with EU regulations, once your order is delivered and you — or someone on your behalf — physically receives the goods, the risk of loss or damage transfers to you.
However, we’re always ready to support you and work to resolve any delivery-related issues, ensuring you enjoy the best shopping experience possible with Chroma Shop.